warisanPrivacy Policy
This page describes what we collect when you use warisan and how we keep that data protected. We collect minimal personal information — your email, name, date of birth, and government ID — only when you open an account or verify your identity. We do not sell your data to third parties, and we encrypt all sensitive information on our servers.
Our approach to privacy is transparent. When you use warisan on your phone or desktop, you control what we access. You can see your data anytime in your account settings, request corrections, and ask us to delete your information subject to legal retention requirements. We explain each data-collection step before we ask for it.
If you have questions about how we handle your data on warisan, contact our support team via live chat, email, or phone. We respond within one business day.
What We Collect When You Use warisan
We collect the following data when you open an account on warisan:
- Account information: email address, password (encrypted), full name, date of birth, phone number, and country of residence.
- Identity documents: a photo of your government-issued ID (passport, driver's license, or national ID card) for KYC verification. We encrypt this photo and store it separately from your login credentials.
- Payment information: your bank account details or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account number, or mobile banking/local payment/online payment/e-wallet account number). We do not store full card numbers — only account identifiers.
- Activity logs: every deposit, withdrawal, game played, and account login on warisan is recorded with timestamps. We use these logs for fraud detection and dispute resolution.
- Device information: your device type (Android, iOS, or desktop), operating system version, and app version. This helps us diagnose technical issues and optimize warisan for your device.
- IP address and location: your approximate location based on IP address to verify that you are accessing warisan from a supported jurisdiction.
What We Do Not Collect on warisan
We do not collect or store your banking passwords, credit card details, or e-wallet passwords. You enter payment credentials directly into your bank's app or payment provider's system — we never see them. We also do not access your phone's contacts, calendar, photos, or other personal files unless you explicitly grant permission in your device settings.
How We Use Your Data on warisan
We use your warisan account data for the following purposes:
- Account verification: We verify your identity using your ID photo and personal details. This is a legal requirement for online financial services in most jurisdictions.
- Payment processing: We share your bank account or e-wallet details with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. These providers are bound by their own privacy agreements.
- Fraud detection: We analyze your activity logs to detect unusual patterns — e.g., multiple accounts from the same IP, deposits followed by immediate large withdrawals. If we detect suspicious activity, we may freeze your account pending investigation.
- Customer support: When you contact our support team via live chat, email, or phone, we use your account data to troubleshoot issues and respond to your queries.
- Regulatory compliance: We retain your data to comply with financial regulations in our jurisdiction and to provide records if requested by law enforcement or financial regulators.
- Service improvement: We analyze aggregate, anonymized data (e.g., "most users on warisan access the platform via Android") to improve our mobile app and website performance. We do not identify you in this analysis.
Where We Store Your warisan Data and How We Protect It
Our warisan servers may be located outside your jurisdiction. When we store your data on secure, encrypted servers in data centers outside Indonesia (e.g., Singapore or Malaysia), your data remains protected under the same encryption standards as if it were stored locally. We encrypt all sensitive information — passwords, ID documents, payment details — using industry-standard encryption protocols.
We back up your warisan account data daily to prevent loss. If our primary servers are compromised, we restore data from secure backups. We also maintain access controls: only authorized warisan staff members can view your personal information, and only for legitimate business purposes (e.g., investigating a disputed withdrawal).
Your rights on warisan
You have the right to request a copy of all data we hold about you, request corrections to inaccurate information, and request deletion of your data subject to legal retention windows. To exercise these rights, contact our support team with your account email and ID. We respond within 10 business days.
Cookies and Tracking on warisan
When you visit warisan on your browser or install our Android app, we use cookies and local storage to remember your login state. This means you don't have to enter your password every time you access our platform. These cookies expire after 30 days of inactivity for security.
We do not use tracking cookies to follow your browsing across other websites. Our cookies are used only to maintain your warisan session and store your user preferences (e.g., notification settings, display theme).
How Long We Keep Your warisan Data
We retain your warisan account data as follows:
- Active accounts: We keep your personal information (email, name, ID photo) while your account is active and for 5 years after account closure for regulatory compliance.
- Transaction records: We retain all deposits, withdrawals, and game activity logs for 7 years to comply with financial record-keeping regulations.
- Device and location data: We delete device information and IP logs after 90 days unless an investigation is ongoing.
- Support conversations: We keep email and chat transcripts from our support team for 2 years to help resolve recurring issues.
Jurisdiction Notice and Contact Information
Our services on warisan are available only where local law permits. If you access warisan from Jakarta, Surabaya, Bandung, Medan, or any other location, you are responsible for verifying that your use complies with your jurisdiction's privacy laws. We do not provide services from jurisdictions where online entertainment is prohibited.
If you have privacy concerns, contact our data protection team at our support email or via live chat on warisan. We respond to all privacy inquiries within one business day. For additional information about our policies, see our terms and conditions and about us page.
We reserve the right to update this privacy policy at any time. We will notify you of material changes via email. Your continued use of warisan after a change constitutes acceptance of the updated policy.